Returns & Exchanges


Our policy lasts 15 days. If 15 days have gone by since you've received your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

Gift cards

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at orders@pinkintokyo.com.

Sale items 
Unfortunately, sale items can neither be refunded nor exchanged.

Exchanges (if applicable)
Once your item is received and inspected, we will send you an email to notify you. We will also notify you when we send out your exchange.

Return Shipping
To return your product, please respond to the order confirmation email that was sent to you or email orders@pinkintokyo.com.

Please do not send your purchase back to the shipping address it came from.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.


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